[Resolved] ICICI Bank — Closure of account for corona death

Satheesh A

from Hyderabad, Telangana

Oct 1, 2021

Address:

Malkajgiri

One of the worst customer service I have ever seen in my 15 yrs experience.

My brother died of carona. So the amount should go to the nominee. For that they called us and took signatures and forms...there were 3 lakhs at Bank account. They told they will call within 3 to 5 days, 15 days up no response, what a pathetic service. My mom is aged with knee problem. That guy's u know not giving contact number at least to contact whether the work is done. One of the worst customer service in world. MALKAJGIRI BRANCH.

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Nov 2, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (572312) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team