[Resolved]  ICICI Bank — collection departments harassment

Address:

560093

This is regarding my credit card payment. I have not been able to make my credit card payment for couple of months due to unemployment. I'm in uae seeking job on sponsored visa. My parents have aleady informed the collection agents that i'm not in the country and they continue to harass my parents day in day out. They basically stand outside my house for hours together and force my parents to make the payment. Why? They did not agree to make the payment, i agreed and i'll make the payment arrangement. I'm the one who owe you money, ill pay and it's my responsibility and i'm not running away from it. I had been making payments on-time, i'm sure you'll know that once you check my account and its the unemployement that made it difficult for me to manage my finances. One of your collection agent had called my uncle in kerala and shared my account details and the amount i owe. Who gave him the authority to share my account details to 3rd party? My uncle has the call recorded of the agent sharing my account details to him. What type of privacy policy do you guys maintain being a bank? if this is how you handle a customer's account, i'm sure there is high chances of fraud being commited from your end. Also, your collection department already know i'm not in country and why the agent had to share my account details with someone who is not responsible for my account? This is unacceptable. I would be sharing this on social media and go ahead with a complaint to higher authority on how poorly this matter has been dealt by your collections team and in regards to sharing my account details with 3rd party. I'm beyond frustrated with you guys. If your collection agents are money hungry and would try to collect the money by harassing my parents when i'm not in the country, i will make sure you guys don't get a single penny from me. You can go ahead with legal case and we can settle it in court. My parents will file a case against you guys for harassment. We have all the details of your collection agents harassing my parents and will make sure its shared to local tv channels as well. Hope the needful is done before this goes out of hand.

My details are as follows :

Credit card number - 4375 * * 2001
Email - [protected]@yahoo.com

I have sent an email to head credit cards and head south zone.