[Resolved]  ICICI Bank — Complaint Against ICICI Bank for Unwanted Credit Card Promotion Calls

Dear Consumer Complaints Department,

I am writing to lodge a formal complaint against ICICI Bank for their persistent and unwanted credit card promotion calls. Despite my clear disinterest and repeated requests to stop these calls, they continue to contact me, causing significant inconvenience and disturbance to my daily life.

Nature of Complaint:
The issue at hand involves constant calls from ICICI Bank attempting to sell their credit card services to me. These calls occur frequently, sometimes multiple times a day, and have been happening for [duration of harassment]. Each time, I have explicitly stated my lack of interest and requested the cessation of further calls, to no avail.

Action Taken:
I have attempted to resolve this matter directly with ICICI Bank by speaking to customer service, enabled DND request to be removed from their call list, yet the situation remains unchanged.

Resolution Sought:
I am seeking your assistance to:

Ensure that ICICI Bank immediately ceases all promotional calls to my number.
Investigate this matter to ensure that my rights as a consumer are protected, and to prevent similar occurrences in the future, not only for myself but for other consumers who might be facing the same issue.
Inform me of the actions taken in response to this complaint and any recourse available to me.
I trust that the Consumer Complaints Department will take this matter seriously and look forward to your prompt response and resolution. Please find attached/enclosed any relevant communications and evidence supporting my complaint.

Thank you for your attention to this urgent matter.

Sincerely,

Shyamkrishnan J
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Apr 15, 2024
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 10, 2024
ICICI Bank Customer Care's response
Dear Shyam,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1bzfn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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