[Resolved]  ICICI Bank — complaint against ICICI Bank Ltd for poor services and levying exorbitant bank charges

Address:

Meerut, Uttar Pradesh

This is a complaint against ICICI Bank Ltd, Rajlok branch Meerut for the inefficient/poor services rendered by their official/personnel Mr. Mudit Bajpai, Mr. Ankit Aggarwal, Mr. Manish Prakash, Mr. Pranav Tiwari. The bank has levied exorbitant charges of the tune of Rs. 25000 and that too 4 times in our account for the same reason of non submittance of documents whereas we have been constantly liasoning with these officials regarding the same by emails and personal calls. What we have been given up until now is assurance to reverse the charges which has not happened till date. Rather they including the Head office, have turned a deaf ear to our complaints after repeated reminders by email and calls made to them. Not only this, they are deliberately delaying the execution of our Export Bank Realisation Certificates and other related documents. we would have gladly closed our account and would also like to Sue the bank in consumer and other Civil courts for damages and losses suffered by the company due to negligence and poor service on the part of the bank, but the issue of documentation still remains unresolved. We request you to pls look into this matter and take necessary action so that Banks like ICICI dont take consumers for a ride to the extent that our basic rights have been violated including humiliation of our staff members due to Rude/uncourteous behaviour