ICICI Bank — Complaint of 'Defamation' on ICICI Bank Investigation Team

Address:

560038

I am a working professional designated as a Manager, with a good track record of my career experience with zero connectivity to the credit/loans to any of the banks or ICICI Bank.

Suddenly a person by name Seema saying as ICICI Bank Investigation team member, claimed that my husband is a loan defaulter and had to pay a credit balance of INR 74, 000/- asking for his contact details, without giving any prompt details.

I asked her to come out with documents of whether I m liable or my name has been given as a reference number/ surety given my me.. Without sharing any of these details, she continuously asking for contact number of my husband...Without any proper information I cannot give the details whatever she has asked for. And also I shared that I m living with my parents and my husband and I m not in talking terms. Please approach him directly if any as such claim is there which he is liable for.

Since then, ICICI Bank Investigation team started harassing me with extreme of rudeness and with the threatening calls saying that they will ruin my career as I m known to many known persons. When they have mishandled me, I said please go according to your procedure rules and regulations. This is not the way to handle the dependents.

Even though i m responding to their calls, and trying to share that i donot have the details of the person who is liable in making the payment.

Then, ICICI Bank customer care Seema, ( +[protected], shared Contact number) started harassing me, and taken my reporting authorities names, colleagues in the company where i m working and started calling to my company landline and speaking to many employees in my company and shockingly said to everyone that ' I am liable to pay INR 74, 000' to ICICI Bank.

I have all the proofs of these calls to the employees made and what she spoke. Also she dealt with employees of the company very rudely and impolitely.

The investigation team approached me over phone from Delhi in the last week ( Tentatively Jan 4th week, 2017 ) and informed me about the credit loan issue . Without properly sharing of any information, or neither attempted to me directly, they mistreated me over phone from the very beginning and also spoiled my image in the company harassing the employees where i m working. all this happened within a span of 3 days, this team ( specifically Seema) called me 4 times and then allegedly made calls to all my reporting authorities and colleagues and called everyone saying I m liable of paying INR 74000/- ..All these harassing calls took place within a span of 3 days .

So far no ICICI Bank person approached me directly. as on Jan 27th, 2017 ICICI Bank Investigation team misleaded and potrayed me as Liable person, .. though i m not liable apparently . I have all the proofs of statements and call recording history of this issue.

VERy very clear First of all i dont have account/credit account of ICICI Bank, and I m not liable to ICICI Bank.

Now, I would like to escalate this issue of handling to ICICI Complaint Board seek justification on the below things: If failing to resolve, I Would like to escalate to higher level of bodies and file a suit on ICICI Bank Investigation body as sue of "Defamation", under section 499 of the Indian Penal Court, because I m not liable to ICICI Bank in any way.

1. How ICICI Bank mislead the case . How the investigation team mislead to the company i m employed saying that I m liable to pay the credit ?

2. What is the procedure of your liable customers credit recovery? Is this the procedure you harass the dependents who are not liable for? or is this the prerogative you ruin the dependents career and image in the company employable? Is this your prerogative you do the harassing calls even to employees where we are employed with rude behavior over phone?

3.Is this procedure you recover the credit calling the companies where dependents of a liable person work?

4. I do not have loans/ credits in any bank in my history. I m in a very responsible position with a good reputation. I have a family my parents dependent on me. If i loose my job because of your fault allegations and cases on me, Would ICICI Bank hold responsible for that?

5. You can recover the credit from the liable person. But would you recover the reputation damaged of mine (not liable).

So It is very clear, that i seek justification and damage made so far. If the Bank Manager in a responsible position fail to address this issue, I would like to file a sue case on ' Defamation'.

My Name : Deepthi Kumari Mannava
My Contact number : +91 [protected]

Investigation Team Harrassing details
Name : Seema
Number : +[protected]

Thanking you