[Resolved]  ICICI Bank — Complaint on icici bank pimpri branch

Address:

Pune, Maharashtra

Dear Sir, I am (Payal
Shailesh Shah) having a SB account (A/c no.[protected] with Ahmednagar
branch.I am having this account from last 7-8 years, as presently I am
in pune, I lost my Atm cum debit card on 25 th may 2014 so I called
custmer care and bloked the card after that custmer care told me that I
have to visit the nearest branch and apply for a new debit
card.According to that I visited pimpri branch on 28 th may 2014 and
applied for the new permanent debit card (application was given to
neha.cust care officer).she told me that if I oder a dedit card in the
branch I will be getting it in 5 working days or even less, so I applied
accoring to that in the pimpri branch, and I will be intimated when the
card reaches the branch, till 6 th june no communication was done from
the branch so i called up custmer care and asked weather the card has
been dispatched or not so I came to kno that they have yet not processed
the request from the branch, so I called up neha with pimpri branch so
she told me due to some technical reasons my request was not
processed, Mr.Kumar called me after some time and very rudly said that my
request has been given on 28th, still it will take a weeks time so I
asked him for the request no[protected], After that I had called the
custmer care to confirm bt I came to kno that this request is given on
6th june 2014 at 5.28 hrs.
So I called up Mr.Rishavraj the respected Branch Manager of pimpri branch, puneHe
took this matter very lightly and not at all serious regarding this
matter and asked me to wait for next five working days, when I asked
Mr.Kumar for the contact numers or Ids of the highter atthoritys he
rudely told me that I can talk to anyone.
I am very disappointed with this behaviour of your employes who
always gives false commitments, So pls tell me why should I not close
this account.Hope I will get responce from you soon or I will have to escalate this issue with higher Atthority / RBI.
regards.Payal Shailesh Shah