[Resolved]  ICICI Bank — complaint regarding disputed amount 10,000

Address:

122001

Dear sir,
I am in big trouble for disputed amount.
My name - bhoopendra kumar.
Account no.[protected]

I am sharing following service request number regarding this -

1. Sr[protected]
Registered on - 19-sep-2017.
Resolution upto - in 7 days.
Resolution reply - transaction was authorized by beneficiary bank (Pnb)
Asked about what next - executive told me, sir register new service request number. We will check server log details of atm, and after it we will also check cctv footage. I said ok.

2. Sr[protected]
Registered on - 29-sep-2017.
Resolution upto - in 17 days (One executive told me).
In 4 weeks (Another executive told me).
Resolution reply - same as above (Transaction was authorized by beneficiary bank (Pnb).
Asked about what next - raise another service request number.

Sir,
Whats going on. I have no money for my expenses. Its already one month have passed, and there are no assurance to resolve my problem.
What should i do next?

Please, try to understand my concern.