ICICI Bank — Confidential credit card information of icici bank consumers leaked causing credit card fraud

Address:	400076
Website:	www.icicibank.com

Hi i would like to bring to your notice the credit card fraud that happened with me on 29thMay2017.
I received a call from [protected] Rahul Singh who introduced himself as an officer from ICICI banks payback department. He told me that i have 8007 points in payback which would get expired on 29thMay2017 and it can be applied against my credit card outstanding.
Following which he told me my exact Credit Card details like Name on the card, Credit card number, valid thru date and CVV number. He also told me my exact home addressed registered with ICICI bank.
Following which he told me that a service charge of 10 Rupees would be applied for the above mentioned transaction. I immediately received a message from VM-ICICB which read "You have initiated a txn of INR 10.00 at PAYU MONEY on ICICI bank card 3007. OTP is xxxxxx".
He then asked me to type in the OTP in the ICICI bank IVR system for which i did not agree as the OTP is never to be shared but then he convinced me by telling that i am not sharing the details with him but i am typing it in the ICICI bank's IVR system.
After entering the OTP within few minutes i received a message from VK-ICICIB which read "Tranx of INR 8007.00 using Credit Card 4xxx3007 is made at PAYU MONEY on 29-MAY-17". When i inquired him about the transaction he politely replied that the transaction is not the amount but the points which got deducted as it got applied to the outstanding. He said with in two days the amount will reflect in the statement. He also provided me a helpline number [protected].
After disconnecting the call i called the ICICI bank customer care to confirm the transaction it is when i realized that i have been conned. I asked them to block my card immediately.
After all this i tried calling the helpline number provided by Rahul Singh and to my surprise the call was answered by a guy name Avinash Gargh and he said the same thing that i need not worry and everything will be sorted our and he reconfirmed that he is from ICICI bank's payback department and he said his employee id was 63363.
All this clearly indicates an insiders job, since he had all my card details.
Sincere request to ICICI bank to look into this matter and reverse the amount.