ICICI Bank — Credit Card application and disappointment

I am a loyal ICICI customer A/c number[protected] Ujwal Ramdurg (Siemens Limited), I have my salary account in this bank. Had it earlier as well as now. I had been approved a RUBYX AMEX card, firstly the outstanding amount was debited from my savings account for closing the dues - would be moving to consumer court for the same. Now when I had told that I do not need an AMEX card and rather would be ok with a VISA card, officials (Mr. Mallikarjun and Sangamithra) did process the requirement, absolutely no response provided by them, I had to call them several times, and only then I would receive some feedback after following up. Post follow up I understand that the card is rejected and no one knows the reason. I am absolutely disappointed and would move towards HDFC or Axis Bank. Would transfer all my accounts and transactions to other bank and close relationship with ICICI, would also intimate this to our HR so that other colleagues who would join new do not have such experience. Thanks