[Resolved] ICICI Bank — credit card application no status

Mayur Malhotra

from Anand, Gujarat

Address:	Bangalore, Karnataka, 560103
Website:	www.icicibank.com/complaints/complaints.page

Hello,

I have applied credit card application online in icici bank website, after 1 day, i have recieved a call from third party vendor not from icici bank that i realized after 1 month. Third party collected my documents (Bank statements, salary slips, even icici bank account number, address proof, pan cards and given me icici bank form application number - a[protected] on 8-march-2018. The person name shankar ([protected]) and even he has given his manager number but he is also not picking my phone ([protected]). Now even after 1.5 month, this application does not show anywhere niether in icici bank website. Even customer care are saying that we have not recieved any documents and this application number does not exist. I called that guy and this guy is not picking my phone and even icici bank does not replying anything about my documents where is my all docuemnts. Whether it's in safe hands or misusing my docuemnts. Even they have not registered this application number in icici bank website. They will say at least that we have rejected or approved. Icici bank does not show any interest about end user documents. I have given level 1 complaint but they have not replied with sr number as this sr numebr required for level2 complaint.

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May 24, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

ICICI Bank Customer Care's response Dear Mayur Malhotra,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 23, 2018

Updated by Mayur Malhotra How much patience you want to test from end customer. How many months you will take just for logging Application Number. It seems you are just adding documents in your pocket for mere misuse and does not process it as it is not showing anywhere. Even your executives does not want to answer the call who picked my documents. Very bad experience from ICICI Bank which does not have any process to inform customer about status changes at regular interval. Everytime end user call to the customer care and same answer (pet answer) by customer care that we have not recieved documents, we will contact you soon as soon as we will recieve it. Almost 1.5 month has been over, Still same answer.

Apr 30, 2018

Updated by Mayur Malhotra Still no update from your team, how much time you will take?

May 16, 2018

Updated by Mayur Malhotra After 2.5 months and many followups and Customer Care took almost 1.5 month just to say that my signature mismatch in the application form. But no body has informed about the same and even I have not been communicated by ICICI bank. This is the second time ICICI Bank has done with me. I will not trust again with ICICI bank and break all relations with ICICI Bank including savings account. They dont have concerns of end user and end user documents and they have been holding my documents without any information and notification that what is going on with my documents.
If any thing misused my documents then it's sure that ICICI Bank has misused my documents.

[protected]------
Dear Customer,

We thank you for your patience.

We regret for being unable to process your request by the committed date, due to unavoidable circumstances.

We regret to inform you that your Credit card application A[protected] was not processed due to signature miss match.

We request you share your preferred date and location for fresh documents collection.

Looking forward to your co-operation in helping us serve you better.

Sincerely,

Sonia Ludbe
Customer Service Manager
ICICI Bank Limited

[protected][protected][protected]----

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Comments

Kumar Aswini

from Mumbai, Maharashtra

Amount of 399 successfully deducted from 21/04/2018 my account but recharge are not done. Please refund my money back to my account. Transaction id-ICI2c534801d53c49148734f0f1f7bf7a74

Kumar Aswini

from Mumbai, Maharashtra

Amount of 399 successfully deducted from 21/04/2018 in my account but recharge are not done. Please refund my money back to my account.. transaction ID-ICI2c534801d53c49148734f0f1f7bf7a74

ICICI Bank Customer Care's response, Apr 24, 2018

Verified Support

Dear Kumar Ashwin,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a50pl7_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Vishwas Vaishnav

from Basi, Rajasthan

Icici Bank — unblocking credit card
i have been trying to unblock my credit card for last two days but till now i have not been able to talk to the customer care executive.asking the branch officer also was in vain..can u just let me know how can i talk to the customer care...plz

ICICI Bank Customer Care's response, Apr 24, 2018

Verified Support

Dear Vishwas,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a50pl7_aaac) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team