[Resolved]  ICICI Bank — Credit card - Bakka rao

I took loan of a lakh on credit card EMI'S are getting deducted on monthly basis. On 30th July, 2021, an amount of 48, 000 got deducted from my savings account without my permission.

which I have kept for Medical emergency.

I have already sent a detailed mail to Nodal officer, head service quality, there is no response. There are few transactions which were not done by me, which are fraudulent due to which I blocked the card also.

To
The Nodal Officer/ Sr.Nodal Officer/ Head Service Quality
ICICI Bank LIMITED,
INDIA.

correspondance details as below:
Dear Sir

I, Nageswararao Bakka, having account .no.[protected], for the past 15 years. I am a privilege banking customer. I took a personal loan on credit card during the pandemic for medical emergency of Rs.1, 00, 000/- (Loan created date : 24/08/2020 for 36 EMI of Rs.3490.58.

For which, I was doing payment on regular basis. To my surprise, on 30 Jul 2021 - Rs.48, 080.38, bulk amount got auto debited without any information from my account, kindly note this amount for kept for Medical emergency, had to suffer big issue due to lack of that amount.

To inform the same I called up on the ICICI Bank, customer care number, there is no response., I approached ICICI Bank, Dwarakanagar, Visakhapatnam branch, the concerned customer care person said there is no particular person to address my issue on Credit cards related. Need to call only helpline number, which never works, always disconnects after prompt.

Also, today, i.e., 23 rd Aug, 2021, I received a letter of notice about the outstanding payment due inspite of amount debited from my account.

The mentioned contact number published in the letter i.e., [protected] is also wrong, as I tried to contact the number, the person said he is not a concern person and number was wrongly mentioned in the letter.

Is it a corporate bank or a private finance company, there is no proper channel to communicate the issue & unnecessarily amount is getting debited.

I need immediate response on the issue. I want someone to call on my mobile no.[protected]. As of now I am blocking the credit card & will not make any payment further till I get proper explanation about the same.

Credit card no.[protected].