ICICI Bank — credit card charges even after card is blocked 10 months back and all outstanding amount was paid | |||
I have blocked my credit card around 8-10 months back and paid outstanding amount. Still every month approx 100 rs are deducted from my account for credit card. When discussed with customer care officer, i was said that i will get details in email which i did not receive. As per the icici online website you can register a complaint through web portal, for level 1, 2, 3. I raised a complaint on level 1, and i did not get satisfactory resolution and still amount is getting deducted. When asked for the request number, that is not provided. Request number is mandatory as per the web portal to escalate the concern to level 2 and 3. I have been following up on the emails i recieved for my level 1 complaint so that the customer care team could provide me request number, but there is no response on the same. Was this information helpful? | |||
|
ICICI Bank customer support has been notified about the posted complaint. Verified Support Jun 20, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0psde) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||
 2 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23615
Pending
2042
Resolved
14251
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
Kindly provide correct email address.