[Resolved] ICICI Bank — credit card customer service
YaYamu629 on Mar 8, 2018
I am very unhappy with the resolution provided by customer service provided of icici bank credit card department.
My card had not been working from yesterday evening and today i called up phonebank. It seems if a customer does repeated swipe transaction at the same merchant, the card gets locked and unlocks only after 48 hours. I can understand if the transaction is done for some huge amount but for a small amount of 20-30 rs. They are punishing like this. And if the customer picks a new item and bills again at the same merchant or due to some mistake in amount swiped wants to do some reversal, what is the bank taking into account in these situations? They are literally not allowing me to use credit card effectively.
When i asked for a card replacement, the old card was blocked immediately. But it took around 15 days for the new card to reach me. First they were to deliver at office address. And they didn't inform me that it failed to deliver. I had to call up after 1 week the phonebank to find out that they couldn't deliver because of not providing department and office phone details. Bank did not inform that delivery was delayed due to this. But when i called, he was able to retrieve these details meaning bank was aware of it already. And i was asked to update in online account while in truth i had not linked my credit card to any online account.
It so happens that i have a joint savings account with my father for which my mobile number is tagged. So when i try creating an online account for my credit card, it doesn't allow. Now how can i tag my personal credit card to a joint account netbanking? What if i am not interested in sharing my card details with the other person? What is the resolution in this case. Bank just says its not possible.
Bank is not actually looking into the customer's issue. There is no contact given for grievance addressal.
Complaint marked as Resolved Apr 16, 2018
[Mar 08, 2018] ICICI Bank customer support has been notified about the posted complaint.
Verified SupportICICI Bank Customer Care's response, Mar 09, 2018
We regret the inconvenience caused. We request you to email us your concern with your contact details on firstname.lastname@example.org. Please mention the UID (a4u3oi) in the subject line of your email. Our official will assist you.
ICICI Bank Customer Service Team
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