[Resolved]  ICICI Bank — credit card double charge with swiss tours

Address:

New Delhi, Delhi, 110008

It has been over an year now that I have been following up / chasing ICICI for adjusting double payment made to Swiss Tours by mistake. Every time when we write and speak with Customer Care Officers, we are told that we are reversing the amount but in the subsequent month it again shows as outstanding.

We were told to visit ICICI Jhandewalan office in New Delhi where we went but then were told that this can only be solved through mail with Customer Care. If ICICI can harass one of their old Wealth Customers then may this is the way they treat their customers. Absolutely shocking.

This is to inform that I will not chase ICICI Bank any more and would file my case to Customer Forum

Look forward to ICICI settling the case in next 7 days maximum and adjust the amount in my statement
My credit card no: [protected]

Best Regards

Sanjeev

----- Original Message -----
From: sanjeev wadhwa
To: customer.[protected]@icicibank.com
Sent: Monday, April 2, 2018 1:10:49 PM GMT+05:30
Subject: 000C5aDBQ2QK2EQN:Re SR[protected]

Even in your attachment, it is clear that Swiss Tours have charged once on
credit card ending with 9100. Either you share both payment slips - charged
twice for us to speak to them

Why are we being penalized for this???

Kindly look into the same urgently and revert

regards
Sanjeev

On Mon, Apr 2, 2018 at 1:12 PM, wrote:

Dear Customer

Thank you for writing to ICICI Bank. We acknowledge the receipt of your communication.

We will attend and revert to your email in 2 business days.

Disclaimer :- This is an auto generated e-mail. Kindly do not reply on this mail.

Regards
Customer Service Team
ICICI Bank.