ICICI Bank — Credit Card fraud transactions of Rs 75885

Address:9th Floor, South Towers, ICICI Towers, Mumbai
Website:icicibank.com

Dear Sir,
I am Jai Prakash Pandey user of ICICI Bank Credit card no [protected] on 26 Jan 2024 my moblie was cloned by someone and transactions done of Rs 75885 from my credit card.
And at the same time, I got call from ICICI Customer care about this transaction was not done by me and already file the complaints on 29 Jan 2024 to ICICI Bank over the phone and my nearest branch Lalpur Ranchi about the same.
After this bank was credited this amount as a temporary credit to my account and now, they are refusing.
I think after these complaints bank is not giving me proper response.
Request you too Kindly me on this.

Complain No - SR[protected]

Thanks & Regards
Jai Prakash Pandey
[protected]
[protected]@gmail.com
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ICICI Bank customer support has been notified about the posted complaint.
Feb 29, 2024
Updated by jai prakash Jharkhand
Already reported to Police Station, Cyber Crime Cell, Icici Bank and all.
Same time when bank called me about this transaction, I already denied that this transaction was not done by me on 26 Jan and bank is already not updated this transaction at the sameday on Imobile App. They updated these transactions on 28 Jan 2024.
Then how I know about this transaction.
Verified Support
Mar 02, 2024
ICICI Bank Customer Care's response
Dear Jai prakash,

We are at your service. We have made a note of your account details. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your account details from this post and not share it further on social media, as it is an important personal information.

Regards,
ICICI Bank Customer Service Team
Mar 12, 2024
Updated by jai prakash Jharkhand
Sir already I blocked this card permanently.
Kindly look into my complain still it's not resolve.
Mar 22, 2024
Updated by jai prakash Jharkhand
No one call regarding me on this matter and not working on it.
I am totally frustrated about your services.
Request you to kindly close my credit card.
I am not going to pay this fraud transaction amount.
Yesterday I received message from your end.
So kindly look into this.
I already clear my rest amount.

Pay total Rs 77986.25 or min Rs 5900 for ICICI Bank Credit Card 4315XXXXXXXX7005 at http://nmc.sg/cBHUv4 due on 30-Mar-24. Ignore if paid. Watch bit.ly/3dKWswh
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