ICICI Bank — Credit card not cancelled and annual fee charged for 4th year 2 times

Address:

Pune, Maharashtra, 417033

I had requested for my credit card cancellation on 22-Apr-2017 reference request no is SR[protected].

But it was closed mentioning that the service is not available online

If the service is not available online then why is it mentioned in the list of service requests if you can not perform it online.

If you provide such pathetic service why would I want to continue using the services.

Secondly,
for this month I have been charged annual fee for 4th year, but I was charged last year also for the 4th year. is this some way of fooling the customers??

Please resolve this at the earliest.

Thank you.

Regards,
Vikas