ICICI Bank — Credit Card Not Received But Charged

I have not received my credit card and when I visited my bank they also don't know where it is. I have already been charged for the annual fees in the month of feb after visiting to icici employees also I am not able to know where it is. The Card should be charged after I receive it. Very careless.
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1fjrb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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