[Resolved]  ICICI Bank — credit card offer for lifetime but now being charged

Address:

Marol, Andheri east, Mumbai-59., Mumbai City, Maharashtra, 400059

So I was issued a icici bank rubxy credit for lifetime free with no annual or joining fees. But after 1 week I was charges with joining fees of 3000+GST. First they didn’t agreed that I was offered free rubxy card but fortunately I asked the sales lady to send everything on my mail where it is clearly mentioned that I have been awarded life time free Icici bank Rubxy credit card with no annual or joining fees. After wasting all most 10hrs in so many days on calls with their inefficient customer service today when my payment was due I didnt paid my bill. So they called and said we have looked into your complaint and we will waive off the fees for 1st year but later you have to pay annual fees. After all this I don't understand how hard it is for them to understand what LIFE TIME FREE credit card means. This is clear fraud and harassment from the banks side. And I am planning to take this to consumer court so if someone can guide me how to, I would really appreciate