[Resolved] ICICI Bank — Credit Card payment not reflecting in to my account

Javedali1984

from Greater Noida, Uttar Pradesh

Oct 11, 2021

Address:

Greater Noida west

I have made ICICI credit card payment on 8-Oct-21 of amount Rs 6507.65 ref id using ICICI imobile pay app from HDFC net banking account, but still amount is not credited in to my credit card account.

I tried to call customer care multiple time but no pick up call even after waiting of 10 minutes each time.. pathetic customer care.

I visited ICICI bank, they do not take credit card issues.

Then i have only last option write them via email and wait.

ICICI team please look in to the issue and resolve.

please improve customer care to avoid mental harassment of customer who trusted your back and taking services.

Was this information helpful?

No (0)

Yes (1)

Oct 13, 2021

Complaint marked as Resolved

Amount updated after notification to Bank by customer care email.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (626104) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team