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ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
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ICICI Bank reviews & complaints page 187

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S
Sunita Kapila
Feb 8, 2022
Resolved
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I am icici account holder . I have been continuously disappointed by deduction charges. Almost 1861 rupees deducted . This is unfair without any prior notification and information.it is told to me all transactions are free due to senior citizen account.my account number is [protected].
Mar 12, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    T
    teli.vaibhav
    from Bengaluru, Karnataka
    Feb 8, 2022
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    Hi,

    I am an NRI customer with ICICI bank. I recently opened an NPS account which is in a freeze state due to pending KYC verification from ICICI bank. It has been pending for a while and I have called your call center multiple times but the customer support is clueless as to the issue. Can someone help me out with this?

    Regards,
    Vaibhav
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 08, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977833) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Feb 11, 2022
    Updated by teli.vaibhav
    I see [protected]@icicibank.com. What's [protected]?

    Regards,
    Vaibhav
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      S
      shiniemehrotra
      Feb 8, 2022
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      Address: ICICI Infotech Services limited, Maratha Mandir annex, Dr A R Nair Road, Mumbai Central, 400008

      ICICI only Vimal Vaatsalya Bonds (1 in number) issued in the name of Mr Aditya Kumar, under Bondholder no 0000001 and certificate number 61933, on 01.07.1999 and redemption date marked as 01.01.2018, a tenure of 18 months @ face value of Rs 1000/- where the Name of Bondholder is mentioned as Assam Sales Corporation- Agent: Reliance Industries Limited (Textile Division) and distinctive number[protected], has not been paid yet even after the redemption date is past due date.

      There has been no communication received regarding the updated communication address where the bond can be sent /and surrendered for redemption after maturity.

      Please update with the mailing address of the concerned department to get in touch with the authorized department or officials to get the same done.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977830) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Amit170490
        Feb 7, 2022
        Resolved
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        My Name is Amit Menon.
        On 4th Feb 2022, 590 Rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~IPRULI without any notification.
        I did not get any notification. What the hell wrong with ICICI.
        What is this transaction purpose?
        I have always maintained surplus amount with the account.
        I want a strong reply from your side
        Mar 17, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 08, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977830) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Verified Support
        Feb 08, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977827) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          J
          jayminr12
          from Rajkot, Gujarat
          Feb 7, 2022
          Resolved
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          Resolved

          Hello,

          I made a transaction on[protected] and had to make void sale due to issue in wrong amount emi and offer on my credit card.

          I contacted merchant about this but merchant said since he has done void sale he can not do anything about it. TXN id is [protected].

          Please solve this and give me a callback.
          Mar 15, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 08, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977823) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Mrcoldkp
            from Pathanamthitta, Kerala
            Feb 7, 2022
            Resolved
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            I have never ever expected this kind of experience from a bank like icici .
            An amount of Rs 4130 has been debited without any intimation via email msg or call . How ridiculous is it !
            Kindly refund my entire money or else I am gonna show this scam to everyone around me so that in future they won't get cheated by icici bank anymore
            I will inform everyone across social media not to open any kind of ac with icici as they are looking out ways to empty our pockets through several scams .
            My email id : [protected]@gmail.com
            Bank ac :[protected]
            Mar 10, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 07, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Dhanu@123
              Feb 6, 2022
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              Address: At.post.somthana tq.Badnapur .di.Jalna

              I am Dhanajay Nagve. 789.60.00 Rupees has been deducted from my account as[protected] DP CHGS TILL feb-22) DP charges on

              07/02/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

              message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Ashish2108
                from Surat, Gujarat
                Feb 6, 2022
                Resolved
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                Resolved

                NON-TRACKABILITY OF ICICI BAJAJ SCOOTER BOND-TWO

                I am Ashish Mitaliya writing on behalf of my father Dineshbhai Raghavbhai Mitaliya.

                Mr. Dineshbhai Raghavbhai Mitaliya is the Bond Holder ( Bond Holder no.[protected] of ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.

                It Maturity date / Redemption date as mentioned is 29.06.2023.

                There is no trackability of this bond.
                How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?
                Mar 10, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 07, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (973814) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Svpks
                  from Siwan, Bihar
                  Feb 5, 2022
                  Resolved
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                  Dear
                  Sir/madam,
                  Mera name Pankaj kumar hai, mere name se mere credit score me 2008 me ek icici bank ka two wheeler loan dikha rha hai jisme mujhe
                  co-applicant banaya gya hai jiska account number LTDEL[protected] hai aur mera pan number AOLPK8143H hai, maine aaj tak koi two Wheeler loan nhi liya aur na hi kisi ka guaranter bna hoo, kripya iss problem ko solve kare ...
                  Mar 12, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 07, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    ramesh_kumar_garg
                    Feb 5, 2022
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                    Since last 14 years, I have a mobile number with me. But I have been getting loan recovery calls and SMSes from ICICI bank. I have complained to ICICI over email about the same but they don't seem to understand the problem. Somebody named Sudeep Chandok have taken loans via multiple accounts using the same mobile number and for last 14 years, ICICI bank couldn't update the mobile number to correct mobile number of this person. And they are calling me for loan recovery. This is really disturbing and a case of harassment for no reason. I don't have any account with ICICI bank but still my mobile number is being used to provide loan to somebody who is not paying them back.
                    I want this to stop and request ICICI to update correct number in their account.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Feb 05, 2022
                    Updated by ramesh_kumar_garg
                    I am not an ICICI Customer so I won't have any customer ID.
                    Verified Support
                    Feb 05, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971380) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Feb 06, 2022
                    Updated by ramesh_kumar_garg
                    I already have an email chain going on at customer.[protected]@icicibank.com. I will mention this id that you gave (971380) there. I hope that is fine. I am not sure what [protected]@icicibank.com is.
                    Feb 11, 2022
                    Updated by ramesh_kumar_garg
                    ICICI customer care says they have updated my number but I still keep getting calls and SMS for other ICICI accounts
                    5177XXXXXXXX5007
                    LPDEXXXXXXXX1632
                    Credit card: XX4003
                    Please delete my number from these accounts as well.
                    Feb 26, 2022
                    Updated by ramesh_kumar_garg
                    All these SMS are still coming. Could somebody here please tell me how do I escalate this to higher authorities?

                    Feb 26, 2022
                    Updated by ramesh_kumar_garg
                    As you can see in the image above, some Sudeep Chandok is doing the fraud and ICICI is hand-in-glove with him. ICICI has not updated his mobile number for last 14 years and issuing loans without verifying details. I am not Sudeep Chandok.
                    I already have an email chain going on at customer.[protected]@icicibank.com. I will mention this id that you gave (971380) there. I hope that is fine. I am not sure what [protected]@icicibank.com is.
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                      K
                      Karishma83
                      Feb 5, 2022
                      Resolved
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                      Resolved

                      Hi, my acount numer is[protected]

                      I got a mail from icici bank regarding my debit card.
                      The card - atm / debit card for your account xx5505 has returned undelivered
                      This new debit card didn't deliver to my communication address.
                      So, please re-dispatch my debit card .
                      Mar 10, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 05, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        Gankes
                        Feb 5, 2022
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                        I have been charged Rs 588 for expressions debit card which I have not applied. I want to cancel the expression card as i already have a basic debit card which is enough. Shame on you icici how could you charge for a service which I have not requested
                        ICICI Bank customer support has been notified about the posted complaint.
                        I want a full refund for this service which I have not requested...
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (970908) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Ankita Bele
                          Feb 5, 2022
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                          Address: New Indora Jaripatka Road, Lane no 4 Pol no AC 19

                          I am Ankita bele 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL DEC-21) on 03-FEB-2022. Which I did not ask when I was opening account (I don't even know about Demat Account, how to use it and what is it about) but the icici representative stated that it is free of cost and it will never be charged and he convinced me that I can use it in feature. But he didn’t tell me that it will be charged which I don't want(I have not used till now).
                          Mobile number is [protected]
                          IFSC. ICIC0006242
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID 970912) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            rams (R.K RAJU)
                            Feb 4, 2022
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                            Please solve issues, with out intemated
                            Debited amount.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (970922) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team"
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                              B
                              bholaram choudhary
                              Feb 4, 2022
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                              Resolved

                              Address: Jodhpur

                              Dear Team

                              I made a withdrawal TXN today at 18:29 for amount 4000 from icici atm, during TXN machine power off and money not withdraw but my account is debited, so please help to credit the same ASAP.
                              Mar 10, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 05, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971385) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Adv Ajay Gupta
                                Feb 4, 2022
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                                Resolved

                                Address: chandigarh

                                That i am the holder of loan account no LACHD[protected] in icici bank. That in the month of September 2019 the bank approached me for a PL Top up plan on my existing car loan. And when they approached me their sales executive came to me and assured me that we are also giving you one policy worth an amount of Rs. 20, 000/- in which we will give you some facility as death benefits nill foreclosure benefit etc . So after paying the 12 EMI whenever you foreclose your loan account the bank will not charge any extra amount as foreclose charges from you . That on his assurance i accepted his offer and got the loan now today ie 29/12/2021 i went to the bank for close my loan account then i came to know that foreclosure charges is necessary and the bank cannot exempt foreclosure charges so i am requesting you to kindly help me for not to charge any foreclosure from me as the bank has promised to me.
                                That after a more then a month has passed of my mails and i have not received any confirmation regarding my nill foreclosure and i am facing loss of interest accrued on me due to their non initiate towards me
                                Mar 7, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 04, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  Kaushal3435
                                  from Bengaluru, Karnataka
                                  Feb 4, 2022
                                  Resolved
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                                  Resolved

                                  Address: SBI fastag
                                  Website: Sbi.fastag

                                  Reacharge not updated

                                  I had made a recharge of Rs.500 through SBI portal..which is not updated in balance sheet.
                                  Through Bill desk-UPI-Googlepay
                                  My vehicle number is:- KA02MM0058
                                  registered mobile number:- [protected]
                                  Name :- Suresha C H
                                  Email id :- [protected]@gmail.com

                                  I have attached the screenshot below
                                  Mar 7, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 04, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Adesh prajapat
                                    from Mathura, Uttar Pradesh
                                    Feb 4, 2022
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                                    Dear sir/mam actually me refer nd earn krta hu or meri problem ye h ki mere 50% se jyada refer mere under mapping nhi ho rhi please help me

                                    Name - Adesh Kumar Gola
                                    Mobile no. - [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      poojaNaut
                                      Feb 4, 2022
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                                      Resolved

                                      Hi,
                                      I am seeing few deductions from my NRI accounts with remark NACH_AD_RTN_CHRG~TPSL~30APR21~1793f ab~HDFC STANDARD.

                                      I am attaching the snapshots for your reference which has date information.

                                      my registered mobile no. is [protected].

                                      Please address this asap.

                                      Thanks,
                                      Pooja Nautiyal
                                      Mar 7, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 04, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Naveen kampelli
                                        from Hyderabad, Telangana
                                        Feb 4, 2022
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                                        Address: Hyderabad

                                        Hello,

                                        I just experienced a fraud with my icici account. A random unauthorised transaction of amount Approx 40, 000 in the form of 5 continues transactions with 7812.23 rs is deducted. The transaction details shows VIN/APPLE COM. I don’t use iPhone or Apple products and I never maintained my card details in any Apple related subscription. How can ICICI authorise such payments without my PIN or OTP or password. This is completely unacceptable and I need my money back.
                                        I want icici to take their responsibility for this fraud and refund my money ASAP.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (968326) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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