[Resolved]  ICICI Bank Credit Card — Rejection of my amex card

Address:

Mumbai City, Maharashtra, 400005

I had made a transaction on the 8th Oct`15 to book a flight from Boston to Miami on American Airlines, I received a confirmation from American Airlines for the same On Fri, Oct 9, 2015 at 1:04 PM I received an email from American Airlines saying that " In regards with your booking under PNR – LNCOTJ, kindly be advised that your Amex Credit Card has been rejected. Please check with your bank or advise Alternative Credit Card number" I went through my records and saw that I received an email from ICICI that US $1 was debited from my Amex card account on Thu, Oct 8, 2015 at 11:31 PM. I called the customer care and was told by Priyanka that while making the transaction I had not given all the details like my residence address and date of birth, I told her that while making a transaction the above details are not required, she put me on hold and said that she has confirmed with the concerned team that these details are required, I asked her to connect me to a supervisor, again I was kept on a long hold and after that was told by Priyanka that she will arrange for a call back. Mr. Vishal- the supervisor called me back and confirmed that to make a transaction the above details are required and since the above details were not filled or filled incorrectly ( he was not sure) that is why my transaction was rejected, I again told him that I have been using this card for so many years and so many transactions and have never been asked for the above details, he again kept me on a long hold and came back saying that he has confirmed with the concerned team and insisted that the details were required, when I did not agree to the same he said that he will arrange for a call back on Monday the 12th, I explained to him that it will be too late by that time and I have to attend an important meeting in Miami and cannot afford to miss that flight as that would jeopardise my entire schedule. He said Sunday being a holiday he cannot help me I told him to my knowledge customer care works 24x7 and why a call back cannot be arranged, he said he would call me in 5 minutes but has not yet called. The above call lasted for nearly 45 minutes including the hold and call back and with no results. My Questions: How can a customer care executive posted in the credit card section wealth management not know how a transaction is effected and what details are required. How can a supervisor posted in the credit card section wealth management not know how a transaction is effected and what details are required. Why was US $ ! debited from my A/C when according to Vishal no transaction was effected on the 8th. How could American Airlines give me a confirmation without receiving the same from your end. Who is this concerned team which Priyanka and Vishal have been referring to in their conversation Why a call back cannot be arranged on a Sunday when it is an emergency situation. I am very disappointed at the way things have been handled regarding my above transaction, this was not expected by an organization like ICICI. I have many A/cs with ICICI including demats and savings A/cs of my family. I was using HDFC credit card before and shifted All my transactions to ICICI, Reference to the above situation I am in two minds whether or not to discontinue all my accounts. I need an answer to my questions and need the above transaction to go through at the earliest.