ICICI Bank - Credit Card — reversal of the late payment fee for the credit card

Address:

New Delhi, Delhi, 110034

I have been charged rs 500 as late payment fee, for the late payment i did. I didn't receive the bill on time, & then i was travelling out of india for almost 15 days. So, when i complained to the customer care about the same, they said they cant reverse it. I have been speaking to them since long. & the same thing has happened twice.

I have always paid by bills of time, & i never would like to delay any payment. It is only because of the late receipt of the bill at my end, that i couldnt make the payment on time.

Please arrange for a refund.