[Resolved]  ICICI Bank — Credit card statement issue

Sep 28, 2016

Updated by anney123 Hi Team,

If it was having any joining fee, then i should have paid in last year. But i was told it is free of cost, and as I have said in my previous mail that I faced the same annual charge issue in the last year. but they waived off because i have not sign anything that I will be charged any annual fee, even I was not interested to get any card, but When I joined new office and my previous icici salary account was transferred then your sale representative offered it for free. Why I should pay the fee. There are alot of another plans for credit card for other banks, I don't use that and then Why I will go for paid credit card. Even I am not using that card since 1 year. Please request you to waive off or let me know the process to whom I have to contact for the same.

Sep 28, 2016

Updated by anney123 i have received this response from your team...

On Thu, Sep 15, 2016 at 7:56 AM, ICICI Bank wrote:

Your card may be blocked due to non payment
This can impact your credit track record!

Dear Customer,

Greetings from ICICI Bank.

We wish to inform you that you have missed the payment on your ICICI Bank Credit Card Account XXXX89003 that was due on September 11, 2016.

We request you to pay the minimum amount due of 100.00 or the total amount due of 113.85 immediately to avoid blocking of your card.

We would also like to inform you that non-payment of dues, impacts your credit history. If you have a bad credit history, you may not get a loan or credit card from any bank in future.

You can make payment through any of the below mentioned options:

Pay online through Internet Banking from your ICICI Bank Account
Use Click to Pay to pay online from any other bank account
Pay by using the [protected]@ATM facility
Pay through ICICI Bank iMobile app.
Visit any ICICI Bank Branch and pay in cash/by Cheque
Drop your payment cheque in the branch drop box.

For any clarification or more information, you may write to us through the 'Email Us' option at www.icicibank.com. Alternatively, you may call our Customer Care and press 1, 7 and 6 after the welcome message.

Looking forward to your co-operation in helping us serve you better.

Please ignore this e-mail, if you have already made payment.

Sincerely,

Authorised Signatory
ICICI Bank Ltd

Sep 28, 2016

Updated by anney123 first you people charge your customers wrongly and then say your credit history will be impacted to get loan if we didnt pay the amount. Is it the way to make money for banks??

Sep 28, 2016

Updated by anney123 you are only replying in your own way...

Dear Mr. Kaur,

We regret the inconvenience caused to you.

ICICI Bank Platinum Coral Credit Card is one of the privilege credit card being offered by ICICI Bank.

It comes with its unique benefits such as special reward points program, culinary discounts, fuel surcharge waiver, etc., . and hence is offered with the joining fee of Rs. 199.00 with Service Tax and annual fee of Rs. 99.00 with Service Tax.

We have ensured that the annual fee of Rs. 99.00 which is applicable on PlatinumCoral credit card along with service tax can be avoided by card holder by spending more than Rs. 50, 000.00 in the previous year.

Hence, considering the above benefits and features of this credit card, we regret to inform you that we will be unable to reverse the joining or annual fee of this credit card.

To ensure transparency, we have also ensured that the details with regards to the charges applicable on this credit card are made available to you through welcome kit which sent along with the credit card and same are also updated on our website at www.icicibank.com-->Cards-->Credit Cards-->Click on know more-->Show me all credit cards-->Fuel-->ICICI Bank Platinum Credit Card-->Click on know more-->Joining Benefits and Fees.

With reference to your e-mail regarding the cancellation of credit card, we respect your decision to cancel the card but would request you to reconsider it.

We request you to confirm us if you want to cancel your credit card account to assist you further.

We look forward to your co-operation and patience in helping us serve you better.

Sincerely,

Sandhya Rani
Customer Service Officer
ICICI Bank Limited

If your platinum card have annual charges they why it was sold by saying free of cost and no annual charges. the main problem is you charged the same in last year and i have to do the follow up for 2 months to get waived off the false charges, now again M facing the same problem...