ICICI Bank — Credit card transaction issue (complaint number - sr[protected] and the pathetic customer service

Jan 03, 2017

Updated by tmpravinkumar Subject: Re: 'ICICICARE=[protected]' Dispute of transaction on your ICICI Bank Credit Card
To: <[protected]@icicibank.com>
Cc:

Dear Dispute team,

Once again like to inform that i have clearly mentioned in my previous communication that" I have swipped my creditcard to withdraw a sum of Rs 2000. The problem is that atm didnt dispense the cash. Immediately i called and mailed the ICICI.
Could you please check the video footage of the particular ATM from were the amount is withdrawn. The footage would clearly indicate the fault.
For your information, I am a customer of ICICI for the past 4 plus years. Its easy for your team to forward the drafted emails to customer. Its a least bothered attitude that none have called me and enquired in detail regarding this issue(except one call to update that the dispute will take max time until feb11).
If I do apply for any loans, credit card or give a request for idirect account opening. Your ICICI team call the customer, the very next minute that too on a regular basis to make business.
If the same customer having any issues like the one I am facing. You have the least bothered attitude to call the customer and update regarding the dispute.
The rofl part is that the ICICI customers should spend money to call ICICI customer service and calls will be in queue for several minutes with their queries left unanswered.
I myself was a contact center executive for DHL once and never shown the least bothered attitude like the way ICICI doing to their customers.
I want this issue get escalated to the highest level so that the top management will come to know about the various concerns of their customer. Please once again re-investigate on this issue.A
I need some dedicated person to call me over the phone and update regarding the issue. If you cant then provide the number of that dedicated person so that i will spend my money to call him.
More importantly please attach the forms for closing my saving account, my credit card, my loans with ICICI, my idirect account and my ICICI term plan policy with immediate effect.
Want to put a point that will never ever recommend my family member, my friends, my colleagues to continue with ICICI bank.
My question is that why should i pay rs 2000 plus 300 plus 45 for the service which wasnt provided by icici to me. Please reinvestigate with the help of cctv footage.please do understand that i am writing this email between my tight schedules and not a crap kind of customer to yell at the customer service executives. I am just telling the pain that a customer faces each time when their queries gets left unanswered. Hope that i have maintained my profesionalism in wriring this email. I[censored] feel i havent then sorry for that.
Regard,
Unhappy customer.

On 26-Dec-2016 6:40 PM, "Customer Disputes" <[protected]@icicibank.com> wrote:

Dear Mr. Tm,

We value your relationship with ICICI Bank.

We write with reference to the dispute request raised vide SR[protected] dated 02-Dec-16 about the following transaction/s on your ICICI Bank Credit Card xx2004:

Name of the merchant :
Date of the transaction : 01-Dec-16
Amount of the transaction : Rs. 2000

We would like to inform you that we have obtained the details pertaining to the above transaction/s from the acquiring bank of the said merchant where your ICICI Bank Credit Card was used.

We would like to confirm that the transaction has been made on your ICICI Bank Credit Card xx2004. The copies of the documents have been attached for your reference.

We had provided an interim credit for the disputed amount to avoid any financial charges for non-payment of the said amount during the investigation period. However, for the reason cited above, the interim credit has been reversed.

We request you to make the payment of the outstanding dues (along with Service Charges, if any) for the above mentioned transaction/s as per the statement, to avoid any financial charges.

For any clarification or more information, you may call our Customer Care or visit the nearest ICICI Bank branch.

Looking forward to your co-operation in helping us serve you better.

Sincerely,


Vinay Balse
Head - Card Operations