[Resolved]  ICICI Bank — Credit card with wrong name and penalty imposed

Address:

Mumbai City, Maharashtra, 411014

Dear sir/madam,

Pls refer below to my grievance concern regarding icici credit card .
Kindly go thru chain mails and help to get justice.

Regards,

Ritesh
[protected]
________________________________________________________________-

Ritesh bindal
11:47 am (9 minutes ago)

To customer
I need to discuss it with you, pls call back.

Ritesh
[protected]


On sun, apr 24, 2016 at 10:56 am, wrote:
Dear mr. Bindal,
We understand your concern.

We reconfirm that we will be unable to reverse the charges on your credit card account. At all levels, bank policy remains the same. Kindly treat this email reply as a final confirmation with regards to our stand on reversal of charges.

We will not be able to further reverse any charges.

We are disappointed to note that we are unable to match your expectations. If you wish, you may escalate the issue further to our grievance redressal cell by following the steps given below:

Go to www.icicibank.com -- at the bottom of the page in others -- feedback -- you will find an option ""compliments/complaints"" -- click on complaints -- click on step 2 -- fill the form to submit the grievance.

Please note: you will receive a response within a period of 10 business days of receiving your communication.

We thank you for giving us an opportunity to be of service to you.
Sincerely,

Sandeep kumar,
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 4/22/2016 8:41 am, ritesh bindal wrote:
No, i do not think you understand my concern. And why are you shying away to speak to me.

Call up immediately.


Ritesh


On thu, apr 21, 2016 at 10:24 am, wrote:

Dear mr. Bindal,
We understand your concern.

We submit that on receipt of your credit card and your first usage of the card, you have inter alia agreed to abide by the

Terms and conditions, governing the usage of the card and assured to make payments regularly to the bank, as per the periodic

Statements of account. Subsequent to such usage, you were liable to pay the amount on receipt of the card statement, wherein

The due amount and a due date for such payment is specified.

We regret to provide reversal of financial charges in the credit card account. Hence, your current request for the reversal of

Charges can not be accepted.

We would advise you to clear the amount outstanding so as to avoid the levy of further financial charges which will result

With any rise in the outstanding amount. This would also help you to prevent any negative points in your credit rating.

We look forward to your co-operation and patience in helping us serve you better.
Sincerely,
Sandeep kumar,
Customer service officer
Icici bank limited

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 4/18/2016 12:20 pm, ritesh bindal wrote:
Hi,


I did not receive any call from your end since morning. I can share my call log if required.

Pls call me on [protected]


Ritesh


On mon, apr 18, 2016 at 11:56 am, wrote:

Dear mr. Bindal,
We regret the inconvenience caused to you.

We called you on your mobile number xxxxxx399 at 10 :30 a.M., and 11:40 a.M., however, we could not establish contact with you.

We inform that the transactions, payments and charges details are already informed in our earlier interaction.

We have enclosed most important terms and conditions for your reference for the break up of charges.

We request you to call on our customer care number at[protected] for further any assistance in this regard.

As on april 18, 2016, the total amount outstanding due on your credit card account is rs. 1, 341.77.

We request you to make the payment and write to us for the cancellation of the card account.

We look forward to your co-operation and patience in helping us serve you better.

Sincerely,

Ch rajyalakshmi
Customer service officer
Icici bank limited

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 4/17/2016 2:48 pm, ritesh bindal wrote:
Hi,


I need breakup of only rs.1341.77 . Rest has already been cleared from my end.

Also is it so difficult for you call up and talk to your customers?

Awaiting your call on cell no. [protected].


Ritesh


On sun, apr 17, 2016 at 1:01 pm, wrote:

Dear mr. Bindal,

We understand your concern.

According to your e-mail, we inform you that the outstanding due details are as follows :

15/02/2016 14/02/2016 clothes rack pvt ltd, pune 658.00 db
15/02/2016 14/02/2016 china wall, pune 410.00 db
17/02/2016 16/02/2016 yash petroleum, pune 864.05 db
17/02/2016 17/02/2016 reversal of fuel surcharge 21.08 cr
23/02/2016 23/02/2016 joining fee 3, 000.00 db
23/02/2016 23/02/2016 service tax 435.00 db
16/03/2016 16/03/2016 late payment fee 500.00 db
16/03/2016 16/03/2016 service tax 72.50 db
20/03/2016 19/03/2016 click to pay payment received 3, 435.00 cr
20/03/2016 19/03/2016 click to pay payment received 1, 911.00 cr
23/03/2016 23/03/2016 interest charges 171.88 db
23/03/2016 23/03/2016 service tax 24.92 db
13/04/2016 13/04/2016 late payment fee 500.00 db
13/04/2016 13/04/2016 service tax 72.50 db

Outstanding due as on 17 april, 2016 1, 341.77 db

We request you to call our customer care with your city std code followed by 33667777 from your registered mobile number or by authenticating with your credit card number and atm pin to speak to our customer service executive.

We look forward to your co-operation and patience in helping us serve you better.

Sincerely,

Vamshi g
Customer service officer
Icici bank limited

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 4/15/2016 3:55 pm, null null wrote:
Can you send me the billing detail of rs. 1341.

Also i would like to speak to customer care manager before i settle it. I can be reached on [protected].

Will wait for you to call me up on priority.


Ritesh


On fri, apr 15, 2016 at 3:20 pm, wrote:

Dear mr. Bindal,

We understand your concern.

With reference to your e-mail regarding the cancellation of credit card, we respect your decision to cancel the card but would request you to reconsider it.

However, if you still wish to cancel your credit card account, we request you to clear the outstanding amount of rs. 1341.77 due on your credit card. The request for cancellation can only be placed after the due is cleared.

Note: we request you to redeem the reward points accumulated against your credit card account before cancellation as the points will be purged off on cancellation.

Hand-picked rewards scheme, catalogue based redemption on payback rewards scheme and icici bank rewards scheme, a redemption facilitation fee of rs.99.00 with service tax and for online and in-store redemption on payback rewards scheme(Redemption on payback partner brands like www.bookmyshow.com and www.makemytrip.com and in-store partners like big bazaar and hpcl), a redemption facilitation fee of rs.25.00 with service tax is applicable.

You may also contact us through our customer care or write to us after logging on to the internet banking channel.

We look forward to your co-operation and patience in helping us serve you better.

Sincerely,

D. Surya prakash,
Customer service officer
Icici bank limited

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 4/14/2016 4:00 pm, null null wrote:
You can pls block the cr card issued to me. I do not need your services if this is the treatment you give .

I am being made to suffer because of the mistake at your end which is just not fair.

I would have to take it up with consumer court.


Rgds,


Ritesh


On thu, apr 14, 2016 at 2:00 pm, wrote:

Dear mr. Bindal,

Greetings from icici bank!

We inform you that we have mentioned to make the payment as per due date.

Further, we inform you that, the credit card statement will be generated systematically hence, we are unable to stop levying the charges in your credit card account.

From your e-mail, we understand that you are asking us to reverse charges on your credit card account.


You are our esteemed customer and we value your relationship with icici bank. However, based on the bank policy, we are unable to reverse any charge on your card account.


We regret our inability to comply for the reversals in the credit card account.


We advise you to clear the outstanding so as to avoid the levy of further financial charges which will result with any rise in the outstanding amount.


We look forward to your co-operation and patience in helping us serve you better.

Sincerely,
Karuna,
Customer service officer
Icici bank limited

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 4/14/2016 1:31 pm, null null wrote:
Hi


Awaiting your response.


Ritesh


On wed, apr 13, 2016 at 10:31 pm, ritesh bindal wrote:

Dear m. Sneha,


As discussed today with you, i have received my credit card statement ( for the month of march 2016) which has rs 769 as late payment fees. You can refer to mails below wherein i have clearly mentioned that ensure you do not levy any late payment charges since the card issued to me had error in my name . I had requested for re-issuance of cr. Card which i am yet to receive. Pls note i will not pay towards any late payment fees which is not legitimate. Kindly waive of such charges.


Regards.


Ritesh

[protected]


On thu, mar 17, 2016 at 2:43 pm, wrote:

Dear mr. Bindal,

Greetings from icici bank!

Thank you for writing to us.

You can now make payment of your icici bank credit card bill from any bank that has enabled the neft capability on its internet banking facility. This feature is an additional convenience for icici bank credit card holders who do not have an icici bank savings account.

Log in to your bank account online and please make sure that you enter the following information correctly while transferring funds to make your credit card bill payment using the neft facility:

Name of destination bank - icici bank
Name of destination branch - mumbai (Rpc)
Type of destination account - credit card
Number of destination account - your 16-digit credit card number
Transaction code - 52
Ifs code icic0000103

Note: we confirm you that the online payments made will be credited in the credit card account as: neft - 1 working day, click to pay: 2 working days, visa money transfer - 2 working days, ivr payments: 1 working day


We look forward to your co-operation and patience in helping us serve you better.

Sincerely,
Karuna
Customer service officer
Icici bank limited.

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 3/15/2016 3:41 pm, null null wrote:
Hi,


Pls find attached a copy of credit card issued to me, the name mentioned is wrong.

Also find attached my pan card copy for your records,

Pls ensue no late payment charges are levied.


Ritesh

[protected]


On tue, mar 15, 2016 at 3:03 pm, wrote:

Dear mr. Bindal,

Greetings from icici bank!

We request you to kindly provide us your pan card scan copy to update correct name on your credit card account.

Further, we inform you that as per our record your name is updated as ritesh bindal .

We request you to make the payment as per your due date to avoid financial charges.
We thank you for giving us an opportunity to be of service to you.

Sincerely,

Karuna,

Customer service officer

Icici bank limited

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On 3/13/2016 8:54 pm, subha prakash wrote:



name: ritesh bindal

product: credit card

account no: [protected]

application no:

e-mail address: [protected]@gmail.com

mobile no: [protected]

telephone no: +91--

service request(Sr) no:

details of complaint: i have received my credit card statement on wrong name - ritesh bandal. I had given request earlier to send me new credit card with correct name, but it is still awaited. I cannot make payment on wrong name . Credit card no. [protected]. Pls ensure there is no penalty imposed for late payment




Ritesh bindal
11:58 am (0 minutes ago)

To mail
Dear sir/madam,

Pls refer below to my grievance concern regarding icici credit card .
Kindly go thru chain mails and help to get justice.

Regards,

Ritesh
[protected]