[Resolved]  ICICI Bank — Customer care numbers not working

ICICI had been having one of the best customer care service. But recently their customer care numbers are not working (After airtel's message saying it's a chargeable call it says the number doesn't exist) and there's a mess up in IVRS.

I called their corporate customer care number regarding my business credit card. Then I got redirected to the personal banking number by the executive, saying it's a credit card. Then from personal banking I got redirected back to the corporate customer care saying it's a business card.

Finally an executive connected me to the right department on a concall and resolved my issue.
This was after 5 failed calls

So, please resolve the issue at the earliest. ICICI Bank is my favourite brand and bank
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Aug 12, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (056429) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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