[Resolved]  ICICI Bank — DD not issued

Address:

Rohtak, Haryana, 124001

Dear Sir/Madam

This is to bring your kind attention that I requested for my ICICI account closure about 2.5 months back and i got a message for DD issuance on 20th March but until now I've not received the closure proceeds

Some History

Since I work in gurgaon, I made the closure request in DLF cyber city banch, Gurgaon though the account is in the base branch Rohtak - Ashoka Rd. I made several followups with ICICI customer care but didn't receive the DD. On 15th Apr, I got a mail that Duplicate DD was issued.

Note: They lied about it and below are the details

I randomly checked with DLF cyber city branch on 26th Apr and they confirmed that they have received one DD. I wasn’t sure if this was original DD or the Duplicate DD
And, Ideally this DD should have been dispatched to my Home as requested with the branch
Anyway, it got rejected when it went through clearing since it was original DD

Now, when I called up Rohtak branch, they informed me that duplicate DD was issued and dispatched on 25th Apr and not 15th Apr as originally communicated

I’ve been regularly following up with cyber greens office but they have not yet received the DD

I am very much disappointed by ICICI executives' unprofessional behavior. It seems that ICICI rohtak branch is purposely withholding my closure proceeds
Not only I am loosing daily savings interest on this amount but these guys are giving wrong information and displaying a very callous attitude in this regard

I request you to please look into this and do the needful