[Resolved] ICICI Bank — debit card transaction unknowingly

Vishwakm

from Pune, Maharashtra

Address:

560090

I have icici bank saving account. Without my knowledge debited 10, 000 rupees from account (5 transaction). I haven't received otp as well haven't created 3d secure pin. This transaction done by 29th july 2018 but i got sms 29thjuly2018 (Dear customer txn of inr 2, 000.00 done via debit card of acct. Xx5914 on 30-jul-2018) after received this message i called customer care they were telling that transaction done by second authentication (3d secured pin) and they told to me file fir in cyber crime).
I have filed fir in crime and sent acknowledgement to icici customer care.
They investigated and concluded transaction done by second authentication (3d secured pin) closed ticket.

Still i don't how 3d secured pin created without my knowledge. I'm afraid keep money into my icici bank this may will occur again.
I'm very unhappy with icici bank services.
Please provide solution asap.

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Sep 24, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ahdg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Aug 21, 2018

Updated by Vishwakm The resolution ICICI bank has given me not acceptable and not satisfied