ICICI Bank — Debit transaction

I have a Demat account in ICICI bank for 3 years now. When I checked my bank transactions and I found that there is one debit transaction IN[protected] DP CHGS TILL MAR-17---- INR 805.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable.
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ICICI Bank customer support has been notified about the posted complaint.
Apr 26, 2017
Anju Mangawani's response
Card payments not receive 18apr to 24apr
TID 88176484
MID [protected]
Complaint comments 

Comments

Card payments not receive
I forward request for debit card . I receive debit card but in that name incorrect mention and amount has already deduct and my name is Shivi rastogi and which card i receive in that name mention Shiva Rastogi.

Kindly suggest and arrange call back.

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