[Resolved] ICICI Bank — debited amount from account but recharge not done

dilippathak23

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

Hi, i have done recharge of 399₹ for jio payment my money was debited from account but i didn't got recharge. I have already talked with bank they said it's debited and jio team is saying payment was not received.
While recharging through upi i got a request from [protected]@icici for 399₹ and same is paid ref. Attached image.

Upi ref no.[protected]
Date and time : 21st jan 2018 6:11:37 pm.

Please take necessary actions and refund my money.

+1 photos

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Mar 21, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2018

ICICI Bank Customer Care's response Dear dilippathak23,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s7ux) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 20, 2018

Updated by dilippathak23 @icici i have send email please check..