[Resolved] ICICI Bank — debited my account with 17700 towards terminal balance recovery without any intimation

Nareshtani

from Deulgaon Raja, Maharashtra

Address:	403004
Website:	ICICI merchant

My current account no.[protected] with icici bank.
Mid 97017074

My account has been debited by rs 17700 on 30th may 2018. Narration given is terminal balance recovery.

I hold icici gps (Swiping machine) since nov 2017. I had paid the rent of amount 7800 for it for 12 months i. E till nov 2018.

On 30th may 2018, my account was debited with 17700 and the reason given by icici merchant team are
A) machine has remained idle for 45 days
B) was given reminder regarding the same

However i did not receive any letter or intimation from icici merchant team regarding the same.
Moreover i also visited the icici branch asking for process to surrender the swiping machine which the bank branch failed to provide.

So considering the above scenario i would want icici merchant to make refund in good faith of rs 17700 and would like to surrender the swiping machine at the earliest.

Regards

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Jul 2, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

ICICI Bank Customer Care's response Dear Nareshtani,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Jun 12, 2018

Updated by Nareshtani Its 14 days and still no response from ICICI.