ICICI Bank — Debiting incorrect amount and also 10 % cashback not being credited

Address:	Guntur, Andhra Pradesh, 522601
Website:	www.icicibank.com/fastag

I am an customer of icici fastag with customer id: 10070991 and tags no's
[protected] — ap07td5084
[protected] — ap07td5640
[protected] — ap07cn9369
I've been using these fastag's from past 3 months i. E., from[protected] and the guaranteed cashback of 10% after 15 days of each month was not being credited till date and also for some tolls wrong amount was being debited from the toll-plaza's which was informed to the toll-plaza manager's and also to the toll-free and also raised complaint in their portal and have even mailed to the customer service team many times but no resolution have been provided by any one of them.

Below is the detailed issue:
Our vehicle ap07td5640 entered bhiknoor toll plaza on 02-03-17 at 2:18 pm then 360 rs have been debited for single journey and have returned back to same toll plaza on 02-03-17 at 8:14 pm but again the single journey amount i. E., 360 rs have been debited for the return journey too. (170/180 rs should be debited) also find the attached screenshot for your ref.

Please have a check on this and do credit the diff to our account.

Please take necessary steps for not repeating these kind of issues because we can't check each and every transactions in this manner everyday. (We have taken fast-tag for simplifying our work not to complicate)

Still didn’t get any response nor solved the previous issues nor credited back the disputed amount to my account till now and also the 10 % cashback for the month of march 2017 wasn’t credited till now which should be credited on/before 15th april 2017. (I have spoken to the toll-free many times but my problem was just being postponed not getting solved).

The previous issues were not yet solved and again on[protected] for our vehicle ap07td5640 at venkatachalam (Nellore) tollgate after going through the tag line they said fasttag wasn’t working so please pay your money manually and pass through the toll but after that amount have been debited again in my fasttag card too (We have paid the toll amount by cash, find the attached receipt for your ref)

Please take this in high priority at least now and do the needful and take necessary steps for not repeating these kind of problems in future too.

Complaint no’s:

1) complaint no: cmp[protected].
2) complaint no: cmp[protected].
3) complaint no: cmp[protected].

I have even spoken to some senior on this issue with pralhad. [protected]@icicibank.com @[protected] but the problem was not yet solved.

Please take this in high priority and do resolve it soon

Chandrasekhar
[protected]