[Resolved] ICICI Bank — Deduction of Dcard fees into salary account

Pra1902

from Thane, maharashtra, Maharashtra

Jul 13, 2023

Address:

Thane, teen hath naka, maharashtra

Dear Team,
My name is Prashant Kamble, I have salary account with icici bank, thane teen hath naka branch with account number is[protected]. Few minutes before i got a message that bank debited Dcard fees of rs 694.81.
This is to inform you that i opened this salary account on or before 2015 and at a time your bank executive never informed about any such dcard fees related and he told me that bank will not take any charges or fees for the card use services and inform you that first time such dcard fees deducted into my salary account since account opening with icici bank on or before 2015.
This is wrong, invalid ways to collect such charges without any update or intimation provided by the bank side.
Kindly explain about my above mentioned concern and refund my amount of rs. 694.81 immediatly asap which was not belong with my salart account which is not included in such bank policies for any such dcard fees deduction.

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Jul 14, 2023

Complaint marked as Resolved

Dear Team, Request to issue refund of amount which is deducted into my salary account as dcard fees by icici bank, it is invalid and not related with salary account and debit card services of with it.

ICICI Bank customer support has been notified about the posted complaint.

Jul 15, 2023

Updated by Pra1902 Kindly look into the issue on high priority and issue refund of rs 694.81 asap

Jul 15, 2023

Updated by Pra1902 Kindly tell me when will my issue get resolve and how much time does it take to refund amount of rs. 694.81 in my bank account

Verified Support

Jul 16, 2023

ICICI Bank Customer Care's response Dear Pra1902 we are at your service. We have made a note of your contact details. Our official will get in touch with you at the earliest to help resolve your concern.

Jul 16, 2023

Updated by Pra1902 Kindly look into this issue and refund me of rs. 694.81 as it was deducted into my salary account as invalid.

Jul 16, 2023

Updated by Pra1902 Issue not resolved yet, still bank not refunded to me amount of rs 694.81, as it deducted into my salary account invalid and no explanation given by bank side on that issue.