[Resolved] ICICI Bank — Deduction of SMAB charges | |
I am having bank account in ICICI Besant Nagr, Chennai branch from last 2 years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB Chgs JUL15+Stax63.00 with 515 and SMAB Chgs AUG15+Stax59.46 with 484 deductions Even I don't have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks & Regards Raja.S Was this information helpful? | |
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint. Verified Support Oct 13, 2015 ICICI Bank Customer Care's response Dear Mr. Singaram, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |
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