[Resolved] ICICI Bank — Deduction of smab charges without informing | |||
Hi, I am having a salary bank account in ICICI civil lines branch from many years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by SMAB charges 5 TIMES in 4 months. 30/05/15 smab chgs 393.00, 16/06/15 smab chgs 399.00, 17/08/15 smab chgs 399.00, 29/08/15 smab chgs 399.00, 29/09/15 smab chgs 399.00 . I tried calling the civil lines branch but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Was this information helpful? | |||
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint. Verified Support Oct 19, 2015 ICICI Bank Customer Care's response Dear Mr. Dolas, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||
Add a Comment | |||
65%
Complaints
23618
Pending
2043
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
Post your Comment