ICICI Bank — Deduction of smab charges without prior intimation

Address:	New Delhi, Delhi, 110096
Website:	www.icicibank.com

Dear Sir/Madam,
This is Pawan Kumar, holding an ICICI saving b/a :[protected] at Gurgaon - Sushant Lok Branch, Haryana My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes from last 10 Months. ICICI bank is simply debiting amount from my account. I get monthly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI. I do not have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then
* I will be closing my account with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. levying of charges without adequate prior notice to the customer & of The Banking Ombudsman Scheme 2006. Please find the below details for all the transactions made by bank. I tried to get in touch with the manager but they say we can't do anything about this. My contact Number is [protected]. Please do the needful to return back my money. Regards, Pawan Kumar Icici bank Saving Bank A/C No.:[protected]