ICICI Bank — Deductions on Demat account which was not opened as per customers approval

Bank ARM had opened my Demat Account without my permission - just to fulfill his targets and I was totally unaware of it.

I got the Demat annual maintenance bill on 7th Nov 20222 and the very next day I raised a service request SR[protected] to close the Demat account on 8th Nov 2022.

Unfortunately, the bank deducted 826 rupees from my ICICI salary account on 9th Nov which I never opened willingly.

I have asked for a refund of the deduction of 826 rupees as I never used a Demat account in life and never opened it.

The bank has closed my Demat req but I have not received any refund yet.

Please help!!
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h59x) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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