ICICI Bank — Deficiency, harassment, red tapism in services.

Address:

Indore, Madhya Pradesh, 452001

A/c no . *********80 and ***********6

Sir

Warm greetings.

1.Conversion of minor's saving account into major one not done:

A/C no **********80 is minor saving a/c of my son Ayush Agrawal u/g me ( Vijay Agrawal ) which is freezed . I applied for defreezing & upgrading it to major one as my son ayush agrawal became major one, necessary formalities done at Ratlam Kothi Br, Indore around 10 days ago . I was told that it will take 2/3 days as my son is at Bangalore and I am in Indore and matter was to be referred to Marathahalli branch Bangalore.

My scanned signature and application was taken by Indore Br and was supposed to be sent to Bangalore, Marathahalli Br.for conversion to major as my son is there. My son Ayush Agrawal was directed to see Br Manager at Marathalli, Banglore for conversion.

When ayush agrawal reached to Bangalore br, manager told him that conversion from minor to major is very tedious, time consuming and almost impossible and will take at least a month, so get it closed and get the credit amount in the form of Demand Draft... means misguided him and discouraged him.

Above version of Marathahalli Branch, Bangalore is misguiding as per Ratlam Kothi Indore Br, they told that... "so much time is not required and it is not necessary to have guardian and minor both at a place" ( for conversion ) . Indore branch did not send scanned signature & hard copies of application to bangalore branch for conversion.

Why the a/c was not converted from minor to major ? Why Marathahalli branch did not ask indore branch to send documents ?why the two branches did not coordinate the task ?

Why they misguided ?

Bangalore branch people were interested in opening new a/c, just to increase the numbers of a/c s ?

2. New salary account opened at Marathahalli branch Bangalore but not active till date :

Then puzzled & harassed by above situation my son got opened a new salary a/c no[protected] with Marathahalli Br Bangalore, around 9/10 days ago to get the salary deposited in it but it is not active till date .

Why it is inactive till date ? Reason narrated " server failure " for 10 days !!

Salary could not be deposited and I too could not deposited money in this a/c, today, from Indore Ratlam Kothi Branch deposit machine, for expensenses of my son ayush agrawal at Bangalore, as it (a/c ) was inactive .

Ayush my son borrowed money from friends.

Please look into the matter and punish the guilty, if any .

Because of Mrs. Chanda Kochar ji, I have three a/c s in ICICI bank as I belong to her native village but now I am disappointed.
Grievance : 1. A/C not converted . 2. New a/c not activated timely.
Sir,
I am a very tiny customer to you and it will make no difference to you if i cease to be your customer further ! I know that not much can be achieved by this complaint but I am unfortunate customer to loose contact with you people any more .

Thanks
Regards
Vijay Agrawal
F/13, Radio colony
Residency Area Indore 452001
[protected]