[Resolved]  ICICI Bank — Delay in Debit Card

Dear Sir,

This is Deepak Bhaskar Mhalas, having a saving account in your Prabhadevi Branch. My Account No. is
[protected]. My Contact No. is[protected].

On 3rd December 2016 i lost my Debit as well as my Credit Card. I immediately launched a complaint to
block both cards and requested to issue new cards.

I was told informed that, same would take 5 working days.

When i made a follow up call i was told that, only the debit card is dispatched to Prabhadevi branch.

I had a wedding in family due to which i was unable to collect the card on time, so on 10th I requested
to resend this card to Ahmedabad, as i was going to be there,

On 13th I made a call and was assured the card is already dispatched to Ahmedabad.

On 14th and 15th I had made number of calls to know the status of my card.

I am really sorry to state here none of the call center person had any proper answer.

On Friday I visited the Ahmedabad Stadium Branch on Ashram Road, where Mr D Shah had no idea about this
card.

Mr Shah wrote to Prabhadevi Branch to find out the status.

On Saturday to my great surprise i came to know from Mr D Shah the card was still lying at Mumbai.

The dispatch as assured on 13th never took place.

No one means no one from any ICICI branch takes any landline call.

The call center employee do not have any information.

You can check with all the records (if you are keeping them) the answers i got from your employees. One
of the girl disconnected my call.

The other banks could resolve this issue within 36 hours. And ICICI where my salary account is there is
taking 20 days and still with no result.

Now i will get a mail from your end stating your issue would be resolved in 48 hrs, is this the way
ICICI works?

I do not understand why such delay for small issue.

Who are the call center employees who do not have any information. Who gave me wrong input that the
card is dispatched on 13th from Mumbai for Ahmedabad. Same was confirmed by another employee on my
follow up call.

Who are these employees who do not know any thing and gave all false information.

I want all these answers and who is responsible for such delay

Why should i continue with ICICI, the worst service is provided from your end,

Deepak Mhalas
[protected].