[Resolved]  ICICI Bank Delhi — ICICICARE=[protected]' level4complaint/Savings Account Service Request(SR) No: SR[protected]

Address:

New Delhi, Delhi

Dear Team, I am not agreed with the given comment. Please cross check and provide the fruitful response. else I would be forced to take necessary Legal action. As this amount was not received by me. during the transaction ATM got Hanged and I waited for more than 15 min for the transaction money. Then I contacted to the security guard available at the ATM site & he guided me to raise the issue with helpdesk. One more thing why the subjected ticket resolved without contacting me or any resolution provided. So I am requesting you to please reopen my ticket and investigate further. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Customer Support [mailto:[protected]@icicibank.com] Sent: Monday, July 27, 2015 3:21 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr.Thakur, Please be informed that we have raised a Pre-Arbitration on the Acquiring Bank on July 15, 2015. It would be processed within 17 days. We request you to wait till stipulated time. Assuring best of our services. "Please note - Our Customer Care numbers have changed. For details, please visit the "24hr Customer Care" link at our website" Sincerely, Shilpa Jamsandekar Customer Service Manager ICICI Bank Limited DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- Subject: RE: RE: /Savings Account Dear Shilpa \ Team, As I didn’t received any update on my query since long time, please do let me know the status of that. It is my hard earned money, so I need that back to my account ASAP. Please feel free to contact me on my registered Mob. No. if any further information is required. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Customer Support [mailto:[protected]@icicibank.com] Sent: Wednesday, July 15, 2015 5:27 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr.Thakur, This is with reference to your e-mail to Mr. Saurabh Singh with regard to discrepancy in cash withdrawal from Non ICICI bank ATM towards your saving account xxxxx6720. Based on our telephonic conversation dated July 15, 2015 please be informed that we have raised a Pre-Arbitration on the Acquiring Bank on July 15, 2015. It would be processed within 17 days. We request you to wait till stipulated time. Assuring best of our services. "Please note - Our Customer Care numbers have changed. For details, please visit the "24hr Customer Care" link at our website" Sincerely, Shilpa Jamsandekar Customer Service Manager ICICI Bank Limited DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- Subject: Savings Account Name: Ramnivas Thakur Product: Savings Account Account No:[protected] Application No: E-mail address: [protected]@hcl.com Mobile no: [protected] Telephone no: +91-- Service Request(SR) No: SR[protected] Details of complaint: Hi Saurav, my balance has been deducted on 5/7/2015 from HDFC ATM while I didn't get the money from that ATM and it freezes there. But when I withdraw 6000 it provided the money Please look into it and cancell the transaction with crediting my account with 10, 000 rupees. ::DISCLAIMER:: [protected][protected][protected][protected][protected][protected][protected]---...⇄ The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. [protected][protected][protected][protected][protected][protected][protected]---...⇄