[Resolved]  ICICI Bank — Deline for exchange of 500 & 1000 currency in a very rude manner

Address:364002

Res. Sir/madam
To day I had been @ Icici bank, Vaghavadi, Bhavnagar- Gujarat alongwith my wife.
I was to exchange only 4000 inr currencies for inr 100 or 2000 notes.
I was in bad need of it.
The branch manager has stoped us (me & my wife) to enter the bank though I have requested repeatedly the branch head ! excited with me & my family.
As I think exchange of 500 & 1000 notes at ICICI bank is a statutery & moral duty of the branch head.
Please do the needful & help us to resolve.
Can a branch head is empowered to issue an order for not exchanging the currencies & put out a senior citizen husband & wife out of bank in a rude / uncivilized manner
Thanks.
Mukesh S. Thakker.
SA Ac no.[protected]
ICICI BANK - Bhavnagar . GUJARAT.
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Dec 22, 2016
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Verified Support
Nov 21, 2016
ICICI Bank Customer Care's response
Dear Customer, (swap04)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3o686_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Hello,

I am icici bank account holder.i got message that i can deposite old cash by instabanking services but when i visit branch (B.A.road, Parel-E).They guys refuse about this and saying there no such a communication about this

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