ICICI Bank — Demanding late payment charge and penalty for un-given statement

Address:	Rajkot, Gujarat, 360050
Website:	iciciwww.icicibank.com

Icici bank didnt given me credit card statement (while i didint use card for any transaction in this period), and after a month they give me a message that your statement for rs. 1471.78 (for next month, for this month again i never use the card for any transaction) is sent through courier which will arrive to you soon., so i visit the bank and ask them so they told that you have to call credit card helpline number [protected] and as per my request they give me computerized statement, i a shocked to see that statement.

Statement shows that my previous balance of rs. 573.85 (which is joining fee as per conversation on help line) was not paid so they give me penalty of rs. 897.93 rs. and my final bill for both month is rs. 1471.78 (without any transaction till date), so i request her (helpline madam) that i am not refuse to pay joining fee, but how can they force to pay me late fee and penalty of rs. 897.93 for that 573.85 rs. which statement is not given to me, so she said that you have to pay all the amount, we cant give you refund of penalty or late payment fees (which is completly mistake of bank, even not a 0.0005% mistake from my side) and she also force me to pay all the amount without bill (may be they are promoting black money transaction), i have complete conversation of telephonic discus on help line and also i have 2nd month statement of credit card (which i have taken from bank, till date also i didnt got my second month statement at my premise)