[Resolved] ICICI Bank — difficulty internet banking, not receiving otp

D-icici

Mar 25, 2020

Address: Dehradun, Uttarakhand, 248001

Whenever try to some transaction thru internet banking the OTP is not received.
Though get email informing that “ OTP has been sent to your registered phone” Customer care just repeat that SMS has been sent. By the Way, sometime can login thru Phone. Lost some good opportunity to invest in MF.
This is happening for last many months. ICICI Bank has some problem in software, but not acting on it.,

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Apr 28, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cd07) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team