[Resolved]  ICICI Bank — Dispute amount was not refunded in ICICI credit card. Just asking the same submitted documents again and again

I hold ICICI bank Credit card . I left India . I live in United states for past 2 Years. I have not used my card for the two years to swipe/online transactions. But someone misused my credit card on 05-August-2014 for 39792.24 and i complained ICICI bank . They asked me for all my documents for 10 times and i have sent it all the documents for the proof . But they are passing the time by simply asking the same documents again and again. Collection department pretend to help but they are not. ICICI Bank took money from my savings account with intrest, late fees, service charges of 51369.43 without my permission and they are not refunding. I have raised 4 service request but they keep on asking the same documents which i have already sent to all the collection department managers like sandya, boopathy and lavanya ( SR[protected]. But looks like ICICI is trying to pass the time limit for dispute transaction. Regards, Senthil Pandian
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Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Mr. Pandian,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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