ICICI Bank — Dispute (Fraud using credit card)

Address:	Chennai, Tamil Nadu, 600088
Website:	icicibank

I have a icici credit card but it is never used. I received a call and a lady who was at the other end said she is calling on behalf of icici credit card division. As you are using our credit card and having maintained a good track record of your credit card and having earned reward points in your account and she asked my debit card number in which they can give the credit. I said i don't want any reward point and i actually want to block the credit card for which she said after crediting the reward point they will do so. But as i totally refused she asked me to give my credit card number so that she can block my card and i read out my card number. Further she said
Tated that an otp has been sent on your mobile and requested for confirmation of same and i too read out and this happened for 3 times. Finally she said your card is blocked. Recently i got a credit card statement in my mail and i was shocked as i never used the credit card from the date of issue. Then i went to the nearest icici branch and bank is saying that transaction is done in secured environment and i had shared otp, dob and cvv. But i never shared dob and cvv to anyone.

Further four transactions were done on 27/02/2017 towards idea payment, mumbai and the amount is rs. 4, 770/- each time totalling to rs. 19, 080/-. The transaction details are as under
1. 27/02/2017 - 75425317058340486500620 - idea payment mumbai in 4, 770.00
2. 27/02/2017 - 75425317058340486500422 - idea payment mumbai in 4, 770.00
3. 27/02/2017 - 75425317058340486502170 - idea payment mumbai in 4, 770.00
4. 27/02/2017 - 75425317058340486502667 - idea payment mumbai in 4, 770.00
I asked the bank how they got the statement as my card is already blocked and they said it is not blocked and then i insisted the bank to block the credit card and they said it can be done temporarily till the due payment is made. But i cannot settle any amount as i have not made any payment and i have not at all used this card. When the bank persons are calling me regarding this due settlement, i told them fraud has been using my credit card and it is under dispute. Kindly help me to settle this issue.