[Resolved]  ICICI Bank — Dispute of rs 20,000 from icici bank atm

Address:	New Delhi, Delhi, 110002
Website:	Icici bank

Date of incident - 10th sept2015 time arround 8:15pm Complaint number - SR[protected] I above mentioned date i went to icici bank of south ex part 2 new delhi, there i withdrawn rs 2000/- and went away . when i reached home then i checked the sms alert that was showing 2 transactions in which debited amount rs 2000/- and after 2 minutes Rs 20, 000/- also debited from my account. but there i was done only one transaction of rs2000/- only and i was not done the transaction of rs 20, 000/- . I never shared my Debit Card number, any pin/password, account number to anyone. I am not aware how its happened to me, i am not feeling safe and feeling cheated. I have submitted the dispute form and FIR copy to the bank branch on 12th sept.2015. When i call icici bank customer care and everytime they says that my case is under investigation, i dont think so any investigation happening . Kindly check the cctv footage of the time of incident and show the same to me also. I need my 20, 000/- rupees back, kindly investigate properly . Looking for positive response.