[Resolved]  ICICI Bank — disputed transaction fraud transaction

Address: Thane, Maharashtra, 401107

Vishal kolekar having account in icici bank a/c no[protected].

I have raised an dispute claim sr[protected] on 28th may 2018 towards an fraudulent transaction of rs.10, 023.60/- which was debited from my account on 25th may 2018.

I have submitted my application and dispute form to mr. Rahul manager icici bank station road branch sector 11 miraroad on 28th may 2018. However mr. Rahul refuse to take fir copy saying we will ask for it if required. I have also spoken with investigation executive mr. Sayyad who ask me to send fir copy and aadhar copy on [protected]@icicibank.com which i have done and received the acknowledgement on 30th may 2018.

I received call from mr. Sayyad regarding unable to open the attachments hence he ask me to submit the fir manually to branch which i have done accordingly.

I have received the shadow credit of amount rs. 10, 023.60 on 7th june 2018 and got debited on 8th june 2018. I also received sms on 7th june 2018 stating your dispute could not be initiated due to incomplete or non receipt of documents.

I am unable to understand which documents i have not submitted and why am i was not informed before closing my dispute claim sr[protected].

After discussing with customer care executive and branch manager i have been ask to raise a new dispute request sr[protected]. I spoke with customer care executive mr. Joseph for follow up of my new dispute request where i came to know that still in my new request all documents are not submitted. Mr. Joseph ask me to send the documents on joseph. [protected]@icicibank.com which i have done on 8th june 2018.

Thanks & regards
Vishal kolekar
[protected]