[Resolved]  ICICI Bank — Disputed / unauthorised online transactions

Address:Thane, Maharashtra, 421202

Dear sir/madam,

The following two transaction are found debited into my account by online misused of my credit card # 4375 * * * * * 6002. The said transactions are not done by me even i have not get any otp for the same. This is happened into mid night around 1.10 am of dated 06/06/2017. I saw sms in the morning and immediately informed to icici customer care and blocked my card.

Date ref. Number transaction details transaction amount
[protected] [protected] paypal *selfridges 2, 239.93 dr.
[protected] [protected] nica tax services 0.64 dr.

I am surprised with our getting otp how can such transactions are authorised by icici. It means there is a question raised on the security with icici. That means online trading with icici is not secure.

Kindly do the needful at the earliest and reverse the same. Although i will not going to pay for this non incurred transactions.

Sandesh khot
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Jul 7, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2017
ICICI Bank Customer Care's response
Dear Sandesh khot,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a477xx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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