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ICICI Bank — DMC charges without information

A DMC charge amounting upto 826/- has been debited from my account without any prior information.
This is the first time to this has been charged on my accounts.
I would like to understand the reasoning and waiting for a refund.
Also, no SMS for a debit amount was sent to my mobile number
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gexk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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