[Resolved]  ICICI Bank — DNXTT[protected]-Transaction on hold

Address:

Kolkata, West Bengal

ICICI Bank India. I am writing this email in the reference of one of the transaction which was made by us (De Renaissance Hotel) on behalf of one of our employee (Mr. Prasenjit Majumder contact number +234-[protected]). Mr. Prasenjit is a permanent employee of this hotel and working currently as an Executive chef. On the date of 16th December, 2014 we have transferred 1000 USD from our hotel’s First Bank Account # [protected] from Nigeria to his wife ICICI account (Name Sonali Majumder contact number +91-[protected], Account Number[protected] Kalyani Branch (Branch code 0421), Kolkata in India for his family expense. Now after 5 days when Mr. Prasenjit tried to investigate with the ICICI bank, India whether the money has been credited to India in his wife’s bank account or not? ICICI bank sent a text to Mr. Prasenjit wife’s that ICICI bank is expecting foreign fund transfer so you should come to the ICICI bank branch with related documents. Now the very next day Prasenjit’s wife visited to the bank and the bank people said funds will be credited in her account within 2-3 days. After waiting now the ICICI bank is saying that this fund is not for family expenditure and could not be credit to her account and how the Mrs. Sonali Majumder is related to the Hotel account? To clarify this issue Mrs. Majumder went along with all his husband documents like offer letter of the employee (Mr. Prasenjit Majumder), passport and the copy of visa but in between bank called her on her phone and said she should not come to the bank, so she returned back to the home. This is very clear that the money has reached to the ICICI bank and then why it’s not credited to the beneficiary account. I would like to request you people to look into this issue. It’s a matter o[censored]rgency and someone’s family bread and butter is depending on this, being a repotate bank you should help your customer instead of bothering and giving excuse with different reasons. We have attached the transfer document and the emails description which we have received from our correspondence bank for your reference.